Management

SMI prides itself in understanding a complex maintenance industry and establishing ourselves as the team that is Perfecting the Balance of Maintenance. SMI is in the business of executing daily maintenance and handling emergencies services 24/7 for thousands of locations. What sets us apart from our competitors is our management capabilities. Our senior management assists clients with strategic planning, budgeting, objectives/tactics, policies, practices, and procedures. The SMI team has hard core business experience in retail, commercial and many other unique vertical markets.

SMI leads the development and implementation of policies and SOP’s that provide clear standards and drive accountability in the cleanliness of all locations. We work with clients to manage the facility maintenance capital and expense budgets presenting updates on a monthly, quarterly and annual basis. With our help, we can manage and develop schedules for preventative maintenance and ensure that facilities are inspected regularly to identify current and potential maintenance needs.

Preparing Budgets

SMI’s experienced business professionals assist with facility budget preparation to make sure your establishments have a good balance of daily maintenance & preventative maintenance.

Contract Negotiation

Whether it’s negotiating an insurance claim or navigating through an RFP, SMI’s experienced professionals make sure all of your objectives are matched with the appropriate tactics before signing that final contract.

Creating Plans

SMI works with facility managers to lay out a strategic plan which corresponds to the outlined budget. We help develop a timeline of execution to ensure a cost-effective strategy with minimal disruptions to operations.

Project Management

SMI manages some of the largest brands in the world and our experience with our Service Partners & Associates Network (SPAN) provides a high level of customer service and reliability with 100% guaranteed customer satisfaction.

Preventative Maintenance

SMI matches talent with technology with our nationwide network of service vendors to resolve maintenance issues. We manage your facility maintenance costs, prevent and predict equipment failures, improve labor productivity, reduce costly downtime, and lower the total cost of overall maintenance.

Vendor Relations

Vendor relationships can have a large impact on your profit and net income. At SMI, we go beyond what other vendors do and become an extension of your management. SMI has solid relationships with all our service partners and associates across the country and we routinely visit them and review how we can perform better, for you.

Managing Service Partners

At SMI, we pride ourselves with outstanding customer service and the ability to choose and manage a network of truly talented trade people. We hold our management and services partners accountable and expect perfection and we offer a rewarding process with real-time accomplishments on a daily basis, 24/7.

Cost-Saving Initiatives

From our eco-friendly passions with water conservation to our streamlined project management process, SMI can work with your facilities and rationalize cost savings on a quarterly basis with all your maintenance needs. This allows you to spend more time doing what you do best; all while we are 100 percent accountable.

Testimonials

"SMI was unbelievably helpful last night. After 5 PM PST last night the construction team asked me to set up last minute cleaning services for two new store openings this morning. I opened the work orders and SMI had crews lined up for both locations two hours later; not a small feat by any means. Myself, the construction team and the stores are incredibly grateful for SMI’s agility and responsiveness to make this happen."

- Facilities Manager, Major Clothing Retailer
“I get a better response from SMI on these urgent, short windows of time requests!”

– Retail Facilities Director
“We continue plans for growth which will be a benefit for both of us. We are also researching new markets. You have a great team in place and we appreciate all the hard work from the staff at SMI. Thanks again!”

– Property Management Director
“We were in constant distress trying to source reliable vendors until finding SMI. As a result, our maintenance programs have been easily streamlined and there is never an issue that goes unresolved. Over the last 4 years of doing business with SMI, they have proven to us time and time again their efficiency and reliability. Thanks SMI!”

– Facility Manager
“We’ve been working with SMI since 2004. They handle bi-monthly window cleaning and semi-annual floor cleaning for us across our chain of 400+ stores. With that much volume, there are bound to be the occasional hiccups. SMI has always handled everything quickly and effectively for us…from correcting issues, to getting extra non-scheduled services completed for events, to implementing large-scale programs. The customer service is unmatched, and the communication is excellent. Not only do they keep me updated, but they call stores and keep them updated as well as work with the stores one-on-one with scheduling.”

– Facility Manager
"Love working with the DRS team. They are dependable and experienced in handling high risk/high-cost jobs while keeping their clients’ best interest in mind. There’s a reason why I’ve continued working with them as I moved on to work for different companies—they are a great team to work with."

- Facilities Manager, Major Retailer
“Thank you for the update and follow through. It is very reassuring that all we needed to do was make one phone call and you took action to resolve the problem.”

– Facility Director
“Just wanted to let you know – LOVE the e-checks!!! And, as I already mentioned earlier, LOVE the merged work orders!!! Both make my job so much easier!”

– Service Partner
“It’s been an incredible journey of 10 years working with SMI. It is a real pleasure to work with the staff members as they are professional, talented and very friendly…truly the best!”

– Service Partner
"As a retail FM for all our stores in the US and Canada, I use SMI for all window and store cleanings throughout the country. SMI is reasonably priced, and their office/administrative staff is attentive and very helpful. In the past, while with a different national restaurant chain, we used a different service provider for our windows, and I find SMI to perform at a higher level for a better price."

- Facilities Manager, Major Footwear Retailer
"SMI always keeps us up to date and stays in touch. It’s little things like this that separates SMI from every other outsourcing company. SMI provides most of the labor so that our relationship can be successful and a win-win for both sides. They’ve always done a stellar job!"

- Service Partner
“Our company has enjoyed receiving eChecks (and sending them) since you started the program. We have found when we use a certain printer (we use 2 printers) we are able to make a mobile deposit of the eCheck you send us from our office. We have found this system convenient and most useful. Talk about being fast, we do not even wait in lines at the banks! We thank you for using eCheck with us.”

– Service Partner
“Thanks again for your quick payment and I appreciate your professionalism. Your company is definitely the exception rather the rule for property Management. Looking forward to working with you again!”

– Service Partner
“SMI is amazing when it comes to payment. I deal with numerous facility maintenance companies and SMI is hands down the most buttoned up, efficient group I deal with. Work orders arrive timely and payments are made very promptly.”

– Service Partner
“For what it’s worth we work with many companies and SMI is a leader in this industry mainly due to its staff.”

– Service Partner