Maintenance

SMI’s nationwide Service Partners & Associates Network (SPAN) provides a high level of customer service and reliability with 100% guaranteed customer satisfaction. Our clientele range from retail to commercial with a number of unique vertical markets. Our daily contacts are traditionally a national and/or regional Director of Facilities. These directors and managers are responsible for ensuring the management of enterprise wide facilities and maintenance for retail stores, large corporations, support locations, and warehouse/distribution centers and other commercial establishments.

Floor Care

Our streamlined process includes evaluating your floor care needs and establishing the scope of floor cleaning and maintenance service for each of your locations. We provide a recommended cleaning program with specific requencies of service from annual, in depth restorative cleanings to program maintenance services essential to maintaining the appearance of your floors at the standard your stores expect and deserve. Services are confirmed by signed work orders and quality control calls to give you 100% guaranteed satisfaction in addition to 24/7 accessibility. No service is billed to you unless SMI is confident in the quality of service, giving you the Integrity, Reliability and Professionalism that is the foundation of our business.

Carpet
Wood
Marble
Stone
Concrete
Brick
VCT
Amtico

Window and Awning Care

A retailer’s image and reputation begins with first impressions, and your store’s windows are the gateway to your customers’ experience. SMI continues to grow as a leading provider of national window and awning cleaning, for retailers in malls, strip malls, shopping centers and standalone properties. Our foundation of experience, knowledge and management guarantee you optimal results. We service interior, exterior and awning glass for all size, geographic and retail front locations.

High Dusting

Dust accumulation in hard to reach and hidden places can cause poor air quality and health concerns for your staff and customers. High level accumulated dust can also fall onto merchandise and sales floors, defeating the image you designed and invested in. SMI uses eco-friendly supplies and equipment (lifts, scaffolding, etc.) for retail high dusting services, cleaning your store from the top down, including exposed duct work, hanging lights, beams, vents and high level ledges. Our technicians are carefully selected and are available for overnight, lock-in service.

Power Washing

Curb appeal is an ever-increasing concern for retail store fronts. The art of maintaining your investment includes power washing sidewalks, building storefronts and parking lots adjacent to your entrance. At SMI, we will evaluate each location’s exposure to weather, foot traffic and other exterior factors to determine appropriate power washing schedules and frequencies.

Janitorial Services

SMI provides a suite of janitorial services for retail stores throughout the U.S. including flagship stores in major US cities. We understand the importance of achieving a consistent and thoroughly clean retail environment to maintain your image. On request, SMI can assist in evaluating and determining the appropriate scope and frequency of janitorial service to maintain your investment and image. We provide retail store janitorial services for:

Regular program frequencies (e.g., daily, weekly, monthly, etc.)
Post construction clean-ups for renovations or new store openings
Pre-event and Post-event cleanings

Testimonials

“I get a better response from SMI on these urgent, short windows of time requests!”

– Retail Facilities Director
“We were in constant distress trying to source reliable vendors until finding SMI. As a result, our maintenance programs have been easily streamlined and there is never an issue that goes unresolved. Over the last 4 years of doing business with SMI, they have proven to us time and time again their efficiency and reliability. Thanks SMI!”

– Facility Manager
“We’ve been working with SMI since 2004. They handle bi-monthly window cleaning and semi-annual floor cleaning for us across our chain of 400+ stores. With that much volume, there are bound to be the occasional hiccups. SMI has always handled everything quickly and effectively for us…from correcting issues, to getting extra non-scheduled services completed for events, to implementing large-scale programs. The customer service is unmatched, and the communication is excellent. Not only do they keep me updated, but they call stores and keep them updated as well as work with the stores one-on-one with scheduling.”

– Facility Manager
SMI always keeps us up to date and stays in touch. It’s little things like this that separates SMI from every other outsourcing company. SMI provides most of the labor so that our relationship can be successful and a win-win for both sides. They’ve always done a stellar job!

Service Partner
“Virginia Window Washing has enjoyed receiving eChecks (and sending them) since you started the program. We have found when we use a certain printer (we use 2 printers) we are able to make a mobile deposit of the eCheck you send us from our office. We have found this system convenient and most useful. Talk about being fast, we do not even wait in lines at the banks! We thank you for using eCheck with us.”

– Service Partner
“Thank you for the update and follow through. It is very reassuring that all we needed to do was make one phone call and you took action to resolve the problem.”

– Facility Director
“SMI is amazing when it comes to payment. I deal with numerous facility maintenance companies and SMI is hands down the most buttoned up, efficient group I deal with. Work orders arrive timely and payments are made very promptly.”

– Service Partner
“For what it’s worth we work with many companies and SMI is a leader in this industry mainly due to its staff.”

– Service Partner
“We continue plans for growth in 2012 which will be a benefit for both of us. We are also researching new markets. You have a great team in place and we appreciate all the hard work from the staff at SMI. Thanks again!”

– Property Management Director
“Thanks again for your quick payment and I appreciate your professionalism. Your company is definitely the exception rather the rule for property Management. Looking forward to working with you again!”

– Service Partner
“Whether you have five Store Locations or 1500 plus retail chain stores, the SMI & DRS commitment to provide quality support to the retail platform is one of the best in our industry. We would highly recommend their company to provide day-to-day cleanings, as well as managing a catastrophic emergency such as Water, Fire, and Mold…”

– Service Partner
“Just wanted to let you know – LOVE the e-checks!!! And, as I already mentioned earlier, LOVE the merged work orders!!! Both make my job so much easier!”

– Service Partner
“It’s been an incredible journey of 10 years working with SMI. It is a real pleasure to work with the staff members as they are professional, talented and very friendly…truly the best!”

– Service Partner