Maintenance

“We’ve been working with SMI since 2004. They handle bi-monthly window cleaning and semi-annual floor cleaning for us across our chain of 400+ stores. With that much volume, there are bound to be the occasional hiccups. SMI has always handled everything quickly and effectively for us…from correcting issues, to getting extra non-scheduled services completed for events, to implementing large-scale programs. The customer service is unmatched, and the communication is excellent. Not only do they keep me updated, but they call stores and keep them updated as well as work with the stores one-on-one with scheduling.”

“SMI is amazing when it comes to payment.  I deal with numerous facility maintenance companies and SMI is hands down the most buttoned up, efficient group I deal with.  Work orders arrive timely and payments are made very promptly.”

“Thanks again for your quick payment and I appreciate your professionalism. Your company is definitely the exception rather the rule for property Management. Looking forward to working with you again!”

“Our company has enjoyed receiving eChecks (and sending them) since you started the program. We have found when we use a certain printer (we use 2 printers) we are able to make a mobile deposit of the eCheck you send us from our office. We have found this system convenient and most useful. Talk about being fast, we do not even wait in lines at the banks! We thank you for using eCheck with us.”

“For what it’s worth we work with many companies and SMI is a leader in this industry mainly due to its staff.”

"SMI was unbelievably helpful last night. After 5 PM PST last night the construction team asked me to set up last minute cleaning services for two new store openings this morning. I opened the work orders and SMI had crews lined up for both locations two hours later; not a small feat by any means. Myself, the construction team and the stores are incredibly grateful for SMI’s agility and responsiveness to make this happen."

“We were in constant distress trying to source reliable vendors until finding SMI. As a result, our maintenance programs have been easily streamlined and there is never an issue that goes unresolved. Over the last 4 years of doing business with SMI, they have proven to us time and time again their efficiency and reliability. Thanks SMI!”

“I get a better response from SMI on these urgent, short windows of time requests!”

“Just wanted to let you know – LOVE the e-checks!!!  And, as I already mentioned earlier, LOVE the merged work orders!!!  Both make my job so much easier!”

“Thank you for the update and follow through. It is very reassuring that all we needed to do was make one phone call and you took action to resolve the problem.”

"SMI always keeps us up to date and stays in touch. It’s little things like this that separates SMI from every other outsourcing company. SMI provides most of the labor so that our relationship can be successful and a win-win for both sides. They’ve always done a stellar job!"  

"As a retail FM for all our stores in the US and Canada, I use SMI for all window and store cleanings throughout the country. SMI is reasonably priced, and their office/administrative staff is attentive and very helpful. In the past, while with a different national restaurant chain, we used a different service provider for our windows, and I find SMI to perform at a higher level for a better price."

“It’s been an incredible journey of 10 years working with SMI. It is a real pleasure to work with the staff members as they are professional, talented and very friendly…truly the best!”

"Love working with the DRS team. They are dependable and experienced in handling high risk/high-cost jobs while keeping their clients’ best interest in mind. There’s a reason why I’ve continued working with them as I moved on to work for different companies—they are a great team to work with."

“We continue plans for growth which will be a benefit for both of us.  We are also researching new markets. You have a great team in place and we appreciate all the hard work from the staff at SMI.  Thanks again!”