Director of Operations, SMI
Holly Lane joined the SMI team in 2010 as a dedicated Client Services Manager. Her invaluable knowledge of industry trends and wealth of experience led her to quickly excel within the organization, rising to become SMI Director of Operations in 2018. With over 14 years of experience ranging from commercial HVAC to retail facilities maintenance & disaster recovery services, Holly is devoted to bringing the company operations to the next phase of growth and development. Diligent and motivated to improve procedures, she has transformed high-potential staff into outstanding leaders who demonstrate the enthusiasm and savvy that is critical to customer service and operational success. Through client and contractor partnerships, along with being KPI motivated, Holly has driven a successful growth & retention rate within SMI.